Order Issues

We’re here to ensure every order goes smoothly. If you’ve encountered a problem with your order, please read below for quick solutions and how to get support.

📦 Didn’t Receive Your Order?

First, check your email for a shipping confirmation with tracking details.
If the tracking shows “delivered” but you haven’t received it, please:
- Check your front door, mailbox, or with neighbors.
- Contact your local delivery service.
Still missing? Email us at support@gymandride.com with your order number.

🔄 Wrong Item or Size Received?

We’re so sorry! Please email us within 7 days of receiving your package with:

Your order number
A clear photo of the wrong or damaged item

We'll arrange a free replacement or exchange immediately.

🛠 Order Changes or Cancellations

If you need to update your order (size, address, or cancel), email us within 2 hours of placing the order.
Once the order is shipped, changes can’t be guaranteed.

💳 Charged but Didn’t Get a Confirmation?

Sometimes confirmation emails end up in spam/junk folders, so please check there first.
Still nothing? Contact us with your full name and email used at checkout, and we’ll resend your confirmation.

💬 Still Need Help?

We’re always happy to assist.
📧 Email: support@gymandride.com
⏱ Response Time: Within 24–48 business hours